We believe effective handling of your reviews and how we aim to fix them is the best opportunity to show what we can really do for our customers. Providing service is an essentially different challenge from manufacturing a product; in service industries, the customer is part of the production process. In other words, service is an EMOTIONAL, subjective experience. The same service may be judged as either excellent or totally unacceptable by two different customers. The good news is that the vast majority of our customers want us to SUCCEED, and most of us want to be part of the SUCCESS story. It remains only for us to teach our staff of this and provide the necessary positive support and encouragement to confront the challenges of providing good service, day in and day out! Ultimately these reviews will never tell you that the key of good service lies within the organization, we want you to see for yourself.

Pens & Needles Custom Tattoo rates locally:

- Voted Best of Colorado Springs (2011) by the US Commerce Association for tattooing.

- Voted The Gazette's Best of Colorado 2011 (2nd Place) for Best Tattoo Parlor!

- The Independent's Best of Colorado 2010 and 2011 (Silver) for Best Tattoo Shop & Best Piercing Parlor!

- Fox-21's A-List Ranked #2 out of 14 Best Tattoo and Piercing 2009 in Colorado Springs!

- (A) rating from The Better Business Bureau.

- #1 on Yahoo Locals (over 220 five star reviews).

- #1 on Google (over 90 five star reviews).

- #1 on Yellowbook.com

- #1 on Superpages.com (over 30 five star reviews).